FAQ – How can we help?

Can I download a shop price list online?

Simply CLICK HERE to download a shop price list.  Please don’t hesitate to call us if we can help you further!

Are the products snap frozen?

Our products are snap frozen immediately after they are made.  This not only locks in goodness, but makes it extremely convenient for you to store a wide range of meal options in your freezer.

What suburbs do you deliver to?

We currently deliver to the following areas across Melbourne.  If you’d like us to extend our reach, we’d love to hear from you!

Banyule

Bundoora, Eaglemont, Greensborough, Heidelberg, Heidelberg West, Ivanhoe, Montmorency, Watsonia

Bayside

Beaumaris, Black Rock, Brighton, East Brighton, Cheltenham, Gardenvale, Hampton, Highett, Sandringham

Boroondara

Ashburton, Balwyn, Balwyn North, Camberwell, Canterbury,  Deepdene, Greythorn, Glen Iris, Hawthorn, Kew, Surrey Hills

Cardinia

Officer, Pakenham

Casey

Berwick, Endeavour Hills, Eumemmerring, Hallam, Hampton Park, Lynbrook, Narre Warren, Narre Warren North

Darebin

Fairfield, Macleod, Northcote, Preston, Reservoir, Thornbury

Frankston

Frankston, Frankston North, Langwarrin, Seaford

Glen Eira

Bentleigh, Bentleigh East, Caulfield, Caulfield South, Caulfield North, Carnegie, Elstenwick, Glenhuntly, Mc Kinnon, Murrumbeena

Greater Dandenong

Dandenong, Keysborough, Noble Park, Springvale, Springvale South

Kingston

Aspendale, Bonbeach, Braeside, Carrum, Chelsea, Cheltenham, Clayton South, Mentone, Moorabin, Mordialloc, Parkdale, Patterson Lakes

Knox

Bayswater, Boronia, Ferntree Gully, Knoxfield, Lysterfield, Rowville, Scoresby, The Basin, Wantirna, Wantirna South

Manningham
Bulleen, Doncaster, Donvale, Templestowe, Wonga Park

Maribyrnong

Footscray, Maidstone, Yarraville, Braybrook, Sunshine

Maroondah
Bayswater North, Croydon, Heathmont, Kilsyth, Kilsyth South, Ringwood, Warranwood

Melbourne

CBD, Southbank, South Melbourne, Port Melbourne, East Melbourne, West Melbourne, Parkville, Kensington, Flemington, Carlton, North Melbourne

Monash

Ashwood, Burwood, Chadstone, Glen Waverley, Huntingdale, Mulgrave, Nottinghill, Oakleigh, Mount Waverley, Wheelers Hill

Moonee Valley

Aberfeldie, Ascot Vale, Essendon, Essendon North, Flemington, Moonee Ponds, Niddrie, Strathmore, Airport West

Moreland

Brunswick, Brunswick East, Coburg, Fawkner, Glenroy, Pascoe Vale

Mornington Peninsula

Mornington, Mount Eliza

Port Phillip

Balaclava, East St Kilda, Ripponlea, Albert Park, Windsor, St Kilda

Stonnington

Armadale, Glen Iris, Kooyong, Malvern, East Malvern, Prahan, South Yarra, Toorak, Windsor

Whitehorse
Blackburn, Box Hill , Burwood, Forest Hill, Heathmont, Mitcham, Mont Albert, Nunawading,
Surrey Hills, Vermont, Wattle Park

Wyndham

Hoppers Crossing, Laverton, Tarneit, Werribee, Williams Landing, Wyndhamvale, Point Cook

Yarra

Abbotsford, Alphington, Burnley, Richmond, Carlton North, Clifton Hill, Collingwood, Fairfield, Fitzroy, Princes Hill

Yarra Ranges
Belgrave, Chirnside Park, Upper Ferntree Gully, Ferny Creek, Kallista,  Kilsyth, Lilydale, Monbulk , Montrose, Mooroolbark , Mount Dandenong, Mount Evelyn, Olinda, Sassafras, Selby, Sherbrooke, Tecoma, The Patch, Tremont, Upwey

Do you add any preservatives to the products?

We don’t add preservatives. Instead we rely on the natural process of freezing to keep our products fresh. We do however use some ingredients that contain preservatives such as bacon and thickened cream.

What is the minimum order for a delivery?

The minimum order for delivery is $75.00.

Do I need to be home to receive the delivery?

You don’t need to be home to receive a delivery.  Simply let us know where you’d like us to leave your products when you place your order.

Can I pick up an order?

You can pick up an order from your nearest retail store. We recommend that you place the order directly with the store and our friendly staff will have it ready for you to pick up.

Are there contracts involved?

There are no contracts involved.  You can order whenever you like!

How do I pay?

Online orders can be processed with your credit card. You can choose to complete the transaction on our safe and secure SSL protected online store. Alternatively, you may choose the Paypal method.

If you order in store, you can pay using cash or Mastercard, Visa or Eftpos.

What happens if my payment is declined?

If your payment is declined we will contact you and let you know.   We will discuss with you other methods of payment.  We wont be able to process your order until your payment has been processed.

How do I heat the meals?

Most meals can be heated in the oven or microwave in our provided packaging.  Each meal has heating instructions on its label.

Do I need to take precautions with the DRY ICE on delivery?

Dry ice will dissipate over time and may absent by the time you open your delivery.

As soon as you receive your order store products in the freezer.

Dry Ice – Important Information

Dry Ice is very cold and produces carbon dioxide- do not touch it and avoid inhaling it
When your delivery arrives, unpack it and place it in your freezer. Leave any remaining dry ice inside the foam box and place the foam box outside to allow it to dissolve.
Keep dry ice away from children.
Keep dry ice away from pets.
If you need to handle dry ice use insulated gloves
In an emergency related to the serious misuse of dry ice or accident with dry ice please call 000.

How much does delivery cost?

Delivery to our listed postcodes is now free. A minimum order of $75 applies for all online orders.

Still have a question?

If you have a question that isn’t answered here, please feel free to contact us!

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